[72832] in Hotline Meeting
Case 500351: PLATO M1-142
daemon@ATHENA.MIT.EDU (hotline@MIT.EDU)
Wed Feb 25 15:30:09 2004
From: hotline@MIT.EDU
Date: Wed, 25 Feb 2004 15:29:51 -0500 (EST)
Message-ID: <30203563.1077740991747.JavaMail.root@sheep.mit.edu>
To: hardserv@mit.edu
Cc: hotline@mit.edu
Errors-To: cadm@MIT.EDU
Mime-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
===========================================================
Please retain the case reference in the subject line for future replies associated with this case
Case History
==================
2/02/2004 13:10:52 daemon Email Received
Date: Mon, 02 Feb 2004 13:09:48 -0500
To: hotline@MIT.EDU
From: John T Guy <jtguy@MIT.EDU>
Cc:
Subject: PLATO M1-142
Plato M1-142 Bad Duplexer and suspected NIC bad.
+JOHN
2/02/2004 13:49:22 jtguy Other
Category changed from Hotline:Hardware to PC-Service
2/04/2004 13:55:28 panza Comment
John sent this note yesterday about Plato. Today Jim called in to the office and reported a 50.1 fuser error on Bob, adding that he downed the queue.
Upon my arrival to 1-142, I found that Bob's queue was, in fact, down, but that PLATO had the 50.1 fuser error. I upped Bob's queue and it is printing optimally. Plato, on the other hand, still has the error and a visibly worn fuser. I have downed the Plato queue and will proceed with the repair from here.
2/04/2004 13:55:29 panza Email Sent
(Through the web interface)
To: hardserv@mit.edu
Cc:
Bcc:
Subject: Case 500351: PLATO M1-142
Contents: Entire case history
2/06/2004 14:13:20 panza Comment
I have replaced the power supply in plato.
however, problems persist (most likely with the network card, as jtguy indicated)...
2/06/2004 14:13:21 panza Email Sent
(Through the web interface)
To: hardserv@mit.edu
Cc: hotline@mit.edu
Bcc:
Subject: Case 500351: PLATO M1-142
Contents: Last history entry only
2/20/2004 14:40:59 panza Comment
I have replaced the network card in Plato.
ATTENTION ATHENA:
The original IP address is 18.58.1.68.
The new HW address is 0001E6Ad26B2.
If the printer still exhibits hardware problems after the new configuration, let us know. We will keep the case open until we hear from you...
Paul
2/23/2004 16:25:58 cfox Comment
With my hesreq hat on, I updated the hardware address in moira.
If you boot it tomorrow morning, it should find its network; remember to plock it after you up the queue.
