[72274] in Hotline Meeting
Re: Case 497821: service request
daemon@ATHENA.MIT.EDU (Anne Gorczyca)
Wed Feb 11 14:10:03 2004
From: Anne Gorczyca <amg@haystack.mit.edu>
Reply-To: amg@haystack.mit.edu
To: hotline@mit.edu
Date: Wed, 11 Feb 2004 14:09:43 -0500
In-Reply-To: <9096839.1075384018280.JavaMail.root@sheep.mit.edu>
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I would like to bring in a laptop for service tomorrow morning. Since it
is quite a drive down to campus, I was wondering if you anticipated
being busy with other things tomorrow or would it be a good day for me
to bring it in.
Could you also tell me what time you start work (so I could be the first
one in line)?
Thank you.
Anne Gorczyca
781-981-5630
On Thursday 29 January 2004 08:46 am, you wrote:
> Hi Ann -
>
> PC Service can do warranty and out of warranty repairs for
> Dell equipment, we are located on main Cambridge campus W20-021.
>
> We are somewhat out of your way, if one of my guy's lived
> out that way we could pickup but unfortunatly none do.
> If there is a shuttle from Haystack to Cambridge that might
> work or if one of your people are heading to main campus
> they could bring with them.
>
> Let me know how you wish to proceed.
>
> Thank You
>
> John Hewit-Morey
> Team Leader
> PC Service
>
> [1/29/2004 8:46:58 jjmorey Comment]
>
> ===========================================================
> Please retain the case reference in the subject line for future
> replies associated with this case
>
> Case History
> ==================
>
> 1/28/2004 16:12:08 daemon Email Received
>
> Date: Wed, 28 Jan 2004 16:12:03 -0500
> To: pcservice@mit.edu
> From: Anne Gorczyca <amg@haystack.mit.edu>
> Cc:
> Subject: service request
>
>
> We have an institute-purchased Dell Latitude D600 received 10/21/2003
> that seems to have a loose power connection . Normally it is operated
> with the AC adapter plugged in; however, the battery/power indicator
> switches back and forth between AC and battery power. The screen
> flickers and dims when it switches over to the battery. Just typing
> on the keyboard is enough to cause this behaviour. Is this something
> that we would bring into PC Services to get fixed?
>
> When purchased, it came with a "Type 3 Contract - Next Business Day
> Parts and Labor On-Site Response, Initial Year" and in additon, we
> have the same with "2YR Extended". I have always sent things back
> to Dell for repair since I'm located out at the Haystack Observatory,
> but I just learned of PC Services and thought I'd give you a try
> first.
>
> Thanks for any help you can provide.
>
> Anne
>
> /\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\
>
> Anne M. Gorczyca amg@haystack.mit.edu
> M.I.T. Haystack Observatory Phone: 781.981.5630
> Route 40 978.692.4764
> Westford, MA 01886 FAX: 781.981.5766
>
> \/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/
>
>
>
> 1/29/2004 8:46:57 jjmorey Comment
>
>
> Hi Ann -
>
> PC Service can do warranty and out of warranty repairs for
> Dell equipment, we are located on main Cambridge campus W20-021.
>
> We are somewhat out of your way, if one of my guy's lived
> out that way we could pickup but unfortunatly none do.
> If there is a shuttle from Haystack to Cambridge that might
> work or if one of your people are heading to main campus
> they could bring with them.
>
> Let me know how you wish to proceed.
>
> Thank You
>
> John Hewit-Morey
> Team Leader
> PC Service
