[71778] in Hotline Meeting
Re: Case 497821: service request
daemon@ATHENA.MIT.EDU (Anne Gorczyca)
Thu Jan 29 12:09:21 2004
From: Anne Gorczyca <amg@haystack.mit.edu>
Reply-To: amg@haystack.mit.edu
To: hotline@mit.edu
Date: Thu, 29 Jan 2004 12:09:10 -0500
In-Reply-To: <9096839.1075384018280.JavaMail.root@sheep.mit.edu>
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John,
Thank you for your response. It's good to know that we can have Dell
warranty service performed on campus. The user and his laptop with the
problem wil be on travel next week. We'll bring it in for service when
he returns.
Thank you.
Anne
On Thursday 29 January 2004 08:46 am, you wrote:
> Hi Ann -
>
> PC Service can do warranty and out of warranty repairs for
> Dell equipment, we are located on main Cambridge campus W20-021.
>
> We are somewhat out of your way, if one of my guy's lived
> out that way we could pickup but unfortunatly none do.
> If there is a shuttle from Haystack to Cambridge that might
> work or if one of your people are heading to main campus
> they could bring with them.
>
> Let me know how you wish to proceed.
>
> Thank You
>
> John Hewit-Morey
> Team Leader
> PC Service
>
> [1/29/2004 8:46:58 jjmorey Comment]
>
> ===========================================================
> Please retain the case reference in the subject line for future
> replies associated with this case
>
> Case History
> ==================
>
> 1/28/2004 16:12:08 daemon Email Received
>
> Date: Wed, 28 Jan 2004 16:12:03 -0500
> To: pcservice@mit.edu
> From: Anne Gorczyca <amg@haystack.mit.edu>
> Cc:
> Subject: service request
>
>
> We have an institute-purchased Dell Latitude D600 received 10/21/2003
> that seems to have a loose power connection . Normally it is operated
> with the AC adapter plugged in; however, the battery/power indicator
> switches back and forth between AC and battery power. The screen
> flickers and dims when it switches over to the battery. Just typing
> on the keyboard is enough to cause this behaviour. Is this something
> that we would bring into PC Services to get fixed?
>
> When purchased, it came with a "Type 3 Contract - Next Business Day
> Parts and Labor On-Site Response, Initial Year" and in additon, we
> have the same with "2YR Extended". I have always sent things back
> to Dell for repair since I'm located out at the Haystack Observatory,
> but I just learned of PC Services and thought I'd give you a try
> first.
>
> Thanks for any help you can provide.
>
> Anne
>
> /\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\
>
> Anne M. Gorczyca amg@haystack.mit.edu
> M.I.T. Haystack Observatory Phone: 781.981.5630
> Route 40 978.692.4764
> Westford, MA 01886 FAX: 781.981.5766
>
> \/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/
>
>
>
> 1/29/2004 8:46:57 jjmorey Comment
>
>
> Hi Ann -
>
> PC Service can do warranty and out of warranty repairs for
> Dell equipment, we are located on main Cambridge campus W20-021.
>
> We are somewhat out of your way, if one of my guy's lived
> out that way we could pickup but unfortunatly none do.
> If there is a shuttle from Haystack to Cambridge that might
> work or if one of your people are heading to main campus
> they could bring with them.
>
> Let me know how you wish to proceed.
>
> Thank You
>
> John Hewit-Morey
> Team Leader
> PC Service
