[71738] in Hotline Meeting
RE: Case 496676: Cure HP printer E52-242
daemon@ATHENA.MIT.EDU (Mark Leary)
Wed Jan 28 12:06:36 2004
Message-Id: <200401281706.i0SH6XRj017557@melbourne-city-street.mit.edu>
From: "Mark Leary" <mleary@economics.mit.edu>
To: <hotline@MIT.EDU>
Cc: "'Kevin Sullivan'" <ksull@economics.mit.edu>
Date: Wed, 28 Jan 2004 12:06:33 -0500
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Please charge to 1590600.
Thanks,
-Mark Leary
MIT Dept of Economics
-----Original Message-----
From: hotline@MIT.EDU [mailto:hotline@MIT.EDU]
Sent: Wednesday, January 28, 2004 11:52 AM
To: ksull@economics.mit.edu
Cc: mleary@MIT.EDU
Subject: Case 496676: Cure HP printer E52-242
I have replaced the maintenance kit and the printer is performing optimally.
However, due to an oversight on my part, I neglected to remind the client
that Maintenance kits are not covered under MIT Care.
Parts/Shipping/Labor come to $533.60.
For approval of the charges, please send an account number.
For denail of the charges/repair, please contact us so I can remedy the
situation.
Paul
x3-0815
[1/28/2004 11:52:25 panza Comment]
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1/26/2004 16:36:29 daemon Email Received
Date: Mon, 26 Jan 2004 16:35:05 -0500
To: <pcservice@MIT.EDU>
From: "Kevin Sullivan" <ksull@economics.mit.edu>
Cc:
Subject: Printer Repair
Hi-
We have an HP 8100 laser printer named "Cure" that is covered
under a service contract. It is making excessive noise during the
initialization and also the printing phases. Most of the noise seems to be
coming from the paper tray area. The printer is located in e52-373. If
someone could come out tomorrow to look at it, that would be appreciated.
We are located in e52-242.
Thanks,
Kevin Sullivan
Economics Dept
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1/27/2004 9:49:45 panza Comment
The printer is displaying a "perform printer maintenance" message. I will
install a maintenance kit upon its arrival (most likely Wednesday a.m.). I
believe that the noise is either the fuser, or more likely the toner. The
latter was the cause of the same noise on the same printer a few months
back, and I believe a bad batch may have been ordered. We'll see.
Paul
1/27/2004 9:49:46 panza Email Sent
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Subject: Case 496676: Printer Repair
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1/28/2004 9:09:37 jjmorey Comment
this is a billable repair?
1/28/2004 9:09:38 jjmorey Email Sent
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Contents: Entire case history
1/28/2004 11:52:24 panza Comment
I have replaced the maintenance kit and the printer is performing optimally.
However, due to an oversight on my part, I neglected to remind the client
that Maintenance kits are not covered under MIT Care.
Parts/Shipping/Labor come to $533.60.
For approval of the charges, please send an account number.
For denail of the charges/repair, please contact us so I can remedy the
situation.
Paul
x3-0815
