[70493] in Hotline Meeting
Re: Case 474786: Fwd: lc10 color laser printer
daemon@ATHENA.MIT.EDU (Stephen Goldman)
Thu Dec 11 16:25:14 2003
Message-Id: <5.1.0.14.2.20031211162102.018165c0@hesiod>
Date: Thu, 11 Dec 2003 16:25:11 -0500
To: hotline@MIT.EDU, casetracker@MIT.EDU
From: Stephen Goldman <sgoldman@MIT.EDU>
Cc: lc-net@MIT.EDU
In-Reply-To: <29005205.1071081079384.JavaMail.root@sheep.mit.edu>
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Hello Paul,
Outstanding ! Your team hit the nail on it head! My customer
tell me it works fine. There was blue dust all over the place.
Please close the case!
Thank you very much!
Stephen
At 01:31 PM 12/10/2003 -0500, hotline@MIT.EDU wrote:
>Stephen:
>
>Tom has just finished servicing a 4600 color printer with nearly identical
>symptoms. The final diagnosis was simply that there was a faulty toner
>cartridge in there.
>
>Since your printer seems to be tinting the intended white areas light
>blue, our guess is that the blue toner is bad, and that the spillage of
>toner dust is also affecting the density sensor.
>
>Try changing the cartridge and let us know what happens. Thanks.
>
>- PC Service
>
>[12/10/2003 13:31:19 panza Comment]
>
>===========================================================
>Please retain the case reference in the subject line for future replies
>associated with this case
Stephen Goldman
Technical Coordinator
MIT Professional Learning Center
sgoldman@mit.edu
Phone (617) 258-9605
Fax (617) 253-2800
