[66109] in Hotline Meeting
status on service request?
daemon@ATHENA.MIT.EDU (Elizabeth S Kim)
Mon May 26 10:53:37 2003
Message-Id: <200305261451.KAA16654@biohazard-cafe.mit.edu>
To: hotline@MIT.EDU
Date: Mon, 26 May 2003 10:51:42 -0400
From: Elizabeth S Kim <eliskim@MIT.EDU>
Hi Hotline.
A few weeks ago, I submitted a request for service for the HP LaserJet <ashdown> because it is streaking toner across the pages.
Last Monday, I received an email from an Ashdown deskworker telling me to
replace the printer toner. Have you visited us and looked at the printer?
In the past I've asked hotline for help and received responses from hotline
via the Ashdown deskworker, so I'm assuming this is again the case.
The last time <ashdown> suffered the same problems (streaking ink on the pages)
John from hotline told me to replace the toner (even thoughf the toner had
recently been replaced). After doing so, the problem persisted until somebody
else from hotline serviced the printer, and the streaks went away.
Can you please let me know how you serviced <ashdown> last time to make the
streaks go away? The current problem seems similar to the previous one, so
perhaps the solution will be similar as well. I don't understand why a
relatively new toner cartridge would cause the streaks. Can you explain why
this is? Perhaps we're buying bad toner?
Thank you,
Elizabeth Kim
