[62254] in Hotline Meeting
Re: Case 315942: Bldg. 54 Athena cluster
daemon@ATHENA.MIT.EDU (Carol A Sprague)
Tue Nov 5 08:33:43 2002
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Date: Tue, 5 Nov 2002 08:33:37 -0500
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From: Carol A Sprague <carols@MIT.EDU>
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Yes, the problem is resolved. Thanks for checking on it.
Carol
>Carol -
>
>Is the printer problem resolved?
>
>John
>
>
>[11/04/2002 9:01:33 jjmorey Comment]
>
>===========================================================
>Please retain the case reference in the subject line for future
>replies associated with this case
>
>Case History
>==================
>
>10/16/2002 15:57:53 daemon Email Received
>
>Date: Wed, 16 Oct 2002 15:57:57 -0400
>To: hotline@MIT.EDU
>From: Carol A Sprague <carols@MIT.EDU>
>Cc:
>Subject: Bldg. 54 Athena cluster
>
>
>Hello,
>
>One of our students cannot print from the 3rd floor cluster in Bldg.
>54. Here is the problem:
>
>From: <jhaurin@MIT.EDU>
>Date: Wed, 16 Oct 2002 15:38:01 -0400
>To: Carol A Sprague <carols@mit.edu>
>Subject: Re: Athena Printer
>X-Originating-IP: 18.187.0.122
>X-Originating-Host: w20-575-101.mit.edu
>X-MIT-WebMail-User-Browser: Mozilla/5.0 (X11; U; SunOS sun4u; en-US; rv
>
>
>I'm not sure what's wrong with the printer. Everytime I tried to print
>something, I received a message saying my print job "died a horrible death."
>
>Jessica
>
>Quoting Carol A Sprague <carols@MIT.EDU>:
>
>> Hi Jessica,
>> Can you please tell me what is wrong with the Athena printer so I
>> can call to get it serviced?
>>
>> Thanks,
>> Carol
>> --
>>
>>
>> Also, should we post a notice for the students to contact you
>>directly with problems, or would you prefer the department to notify
>>you?
>
>Thanks for your help,
>
>Carol
>--
>
>
>
>
>
>
>Carol Sprague
>Administrative Assistant
>Education Office
>Department of Earth, Atmospheric
>and Planetary Sciences
>MIT,Bldg. 54-912
>(617) 253-3381
>carols@mit.edu
>
>
>10/16/2002 18:04:31 larugsi Comment
>
>Carol,
> Right now the printer does not appear to be on the net.
> Please check to see if its utp/network cable is present
> and plugged in, and that the printer is also powered
> on.
> Thanks,
> --Lou
>
>10/16/2002 18:04:32 larugsi Email Sent
>
>(Through the web interface)
>To: CAROLS@MIT.EDU
>Cc:
>Bcc:
>Subject: Case 315942: Bldg. 54 Athena cluster
>Contents: Entire case history
>
>
>11/04/2002 9:01:33 jjmorey Comment
>
>
>Carol -
>
>Is the printer problem resolved?
>
>John
--
Carol Sprague
Administrative Assistant
Education Office
Department of Earth, Atmospheric
and Planetary Sciences
MIT,Bldg. 54-912
(617) 253-3381
carols@mit.edu
