[39664] in Hotline Meeting
RE: W20-575-C-16
daemon@ATHENA.MIT.EDU (Louis A. Isgur)
Thu Sep 18 13:46:42 1997
To: burke@MIT.EDU
Cc: hotline@MIT.EDU, trans-trb@MIT.EDU, dcns-cluster@MIT.EDU, sampson@MIT.EDU,
abonvie@MIT.EDU
Date: Thu, 18 Sep 1997 13:46:37 EDT
From: "Louis A. Isgur" <larugsi@MIT.EDU>
Hi Jerry,
Andrew Bonvie, stated that he would be getting in touch with netops
people, and for me to send mail to net-help. Andrew stated that in the W20-575A
machine room, no crosswire on line 1 or line 2 were present for the above
mentioned jack. Also, as I stated before, Joe Welch stated that he notified
trans-trb regarding this issue several weeks ago. As far as trouble shooting
this failure, I am INSULTED by the silly questions that you have asked me.
I have no idea what takes place behind the scenes. All I can tell you that the
jack exists with the above number on it, and it does not work. What the hec
don't you understand about that!!!!!!!!!
--Lou
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Date: Thu, 18 Sep 1997 11:14:06 -0500
To: "Louis A. Isgur" <larugsi@MIT.EDU>
From: burke@MIT.EDU (Jerry Burke)
Subject: Re: Jack Lebeled W20-575-C-16
Cc: hotline@MIT.EDU, trans-trb@MIT.EDU, sampson@MIT.EDU, dcns-cluster@MIT.EDU,
net-help@MIT.EDU
Hi Lou,
If you report the dead drop to the correct group "trans-trb",
they respond within the day. I have not seen them give anything
but great service on trouble calls.
There is no jack# w20-575c-16 in the database. CAn you verify the jack
number, then send email to trans-trb......
If a new drop is required, then get me a floor plan with the
correct jack# and I will submit it for installation.
So which one are you asking for a new drop or to fix an existing one?
Sending your message to all these groups has everyone confused...
Thanks, Jerry
They need accurate information, a person to call if they
can't find a problem on the drop.
Sometimes the problem is the machine, did you verify the machine
is not the problem, i.e. the ethernet card is not defective,
did you verify the jack#, did you try to connect another machine
from a working drop to verify the drop is the problem?
>Hi all,
> The following is an issue that has been going on for too many weeks.
>Please do what you have to do to put this jack back into the service. Every
>available workstation is needed for student survival. If possible, please make
>this a RUSH/PRIORITY order. If an account # is needed, please use 16302.
>Also, please let dcns-cluster know when the jack is available for use.
> Thanks Much,
> --Lou 9/16/97
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>Date: Wed, 17 Sep 1997 15:09:26 -0400
>To: "Louis A. Isgur" <larugsi@MIT.EDU>
>From: Andrew Bonvie <abonvie@MIT.EDU>
>Subject: Re: Jack in W20-575
>Cc: hotline@MIT.EDU, dcns-cluster@MIT.EDU, trans-trb@MIT.EDU
>
>Jack #W31-575C-16 Line 2 is not in the database. I went to the machine
>room and found that there is no crosswire on line 1 or 2 for this jack. If
>ethernet service is needed on this jack there will have to be a new request
>for service. As for the trouble call that was placed a couple of weeks
>ago, I was unable to find any records of it.
>
>- -------------------------------
>Andrew Bonvie
>MIT Transmissions Service Team
>(617) 258-6441
>- -------------------------------
>
>>Hi all,
>> Several weeks ago, Joe Welch stated that he reported a malfunctioning
>>jack to you folks. The jack is labeled W20-575-C-16 (port 2 in question).
>>The jack still appears to be dead. One way or the other, please let hotline
>>know if this has been looked at, or is still in your queue.
>> Thanks Much,
>> --Lou 9/16/97
>
>
>
>
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