[8169] in Release_7.7_team
Re: RT#3401735
daemon@ATHENA.MIT.EDU (Joyce Gomes)
Thu Oct 1 09:17:01 2015
From: Joyce Gomes <jogomes@mit.edu>
To: Jonathan D Reed <jdreed@mit.edu>
CC: Thomas Smith <tjsmith@mit.edu>, release-team <release-team@mit.edu>,
acis-team <acis-team@mit.edu>,
Alexander Chernyakhovsky <achernya@mit.edu>
Date: Thu, 1 Oct 2015 13:16:53 +0000
Message-ID: <4CD8BBB2-D2BF-403D-B28F-C6BD1BBEBB75@mit.edu>
In-Reply-To: <3FFC7F4D2201CE49B49E5580FE0B5C0A0106FA0D3D@OC11expo28.exchange.mit.edu>
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Hi Jonathan,
I don=92t know if you remember this is the same issue that I had before
you left. It was happening to machine=92s in building 1, and again
it was spread out to different machines on campus. Right now it=92s
just happening to machines in McCormick Hall. I went over and=20
re-imaged the machines and it worked for about a week and then
the issue started back up again. Sar said he was going to get in touch
with Sean Preston. Thanks
Joyce Gomes
Massachusetts Information Technology
Information Systems and Technology
Jogomes@mit.edu
617-253-5531
781-964-9317
> On Sep 30, 2015, at 4:26 PM, Jonathan D Reed <jdreed@mit.edu> wrote:
>=20
> Hi folks,=20
>=20
> Unfortunately, I don't think any of the Debathena Volunteers are in a =
position to make site visits anytime in the near future, particularly to =
somewhere with physical access issues. =20
>=20
> Some things I would check:
>=20
> - Is this affecting all users of the machine? Have you been able to =
verify it in person with your own account?
> - Does it affect people who try and log in with "Athena TTY Session"?
> - Is this affecting just machines in McCormick, or all machines _of =
the same model_ (e.g. 7010) throughout the clusters? (I assume it is =
not affecting all Athena workstations entirely, or I would have heard =
about it already)
> - Does the problem persist across a re-install?
>=20
> Failing that, someone with a good understanding of Linux will need to =
take a look at /var/log/syslog and possibly the ~/.xsession-errors file =
for a user who ran into issues.
>=20
> -Jon
>=20
> From: Thomas Smith
> Sent: Wednesday, September 30, 2015 9:20 AM
> To: release-team
> Cc: acis-team; Alexander Chernyakhovsky
> Subject: RT#3401735
>=20
> Hi Alex,
> =20
> We were sent the following RT ticket with the following comments.
> =20
> Hello,
>=20
> The computers in the McCormick Athena cluster are giving problems =
right
> now. If you try to sign in, the desktop flashes on the screen then =
returns
> to the login screen. Can you please send someone to fix this issue? =
I've
> informed the residents on how to print from their laptops but it would =
be
> nice for them to be able to use the Athena computers.
>=20
> I sent this same email last week and did not receive any response.
>=20
> Regards,
> Maryam Archie
> McCormick Technology Chair
> =20
> Please take a look.
> =20
> Thank You,
> Thomas J Smith
> IS&T/Athena Team
> Massachusetts Institute of Technology
> 617
--Apple-Mail=_81A20E46-7539-4DA1-AB40-23258F197E0E
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<html><head><meta http-equiv=3D"Content-Type" content=3D"text/html =
charset=3Dwindows-1252"></head><body style=3D"word-wrap: break-word; =
-webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" =
class=3D"">Hi Jonathan,<div class=3D""><br class=3D""></div><div =
class=3D"">I don=92t know if you remember this is the same issue that I =
had before</div><div class=3D"">you left. It was happening to machine=92s =
in building 1, and again</div><div class=3D"">it was spread out to =
different machines on campus. Right now it=92s</div><div class=3D"">just =
happening to machines in McCormick Hall. I went over and </div><div =
class=3D"">re-imaged the machines and it worked for about a week and =
then</div><div class=3D"">the issue started back up again. Sar said he =
was going to get in touch</div><div class=3D"">with Sean Preston. =
Thanks</div><div class=3D""><div apple-content-edited=3D"true" class=3D"">=
<div class=3D""><div style=3D"font-family: Calibri, sans-serif; =
font-size: 14px;" class=3D""><br class=3D"">Joyce Gomes<br =
class=3D"">Massachusetts Information Technology<br class=3D"">Information =
Systems and Technology<br class=3D""><a href=3D"mailto:Jogomes@mit.edu" =
class=3D"">Jogomes@mit.edu</a><br class=3D"">617-253-5531</div><div =
style=3D"font-family: Calibri, sans-serif; font-size: 14px;" =
class=3D"">781-964-9317</div></div>
</div>
<br class=3D""><div><blockquote type=3D"cite" class=3D""><div =
class=3D"">On Sep 30, 2015, at 4:26 PM, Jonathan D Reed <<a =
href=3D"mailto:jdreed@mit.edu" class=3D"">jdreed@mit.edu</a>> =
wrote:</div><br class=3D"Apple-interchange-newline"><div class=3D""><div =
style=3D"font-style: normal; font-variant: normal; font-weight: normal; =
letter-spacing: normal; line-height: normal; orphans: auto; text-align: =
start; text-indent: 0px; text-transform: none; white-space: normal; =
widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; =
direction: ltr; font-family: Tahoma; font-size: 10pt;" class=3D"">Hi =
folks, <div class=3D""><br class=3D""></div><div =
class=3D"">Unfortunately, I don't think any of the Debathena Volunteers =
are in a position to make site visits anytime in the near future, =
particularly to somewhere with physical access issues. </div><div =
class=3D""><br class=3D""></div><div class=3D"">Some things I would =
check:</div><div class=3D""><br class=3D""></div><div class=3D"">- Is =
this affecting all users of the machine? Have you been able to =
verify it in person with your own account?</div><div class=3D"">- Does =
it affect people who try and log in with "Athena TTY Session"?</div><div =
class=3D"">- Is this affecting just machines in McCormick, or all =
machines _of the same model_ (e.g. 7010) throughout the clusters? =
(I assume it is not affecting all Athena workstations entirely, or =
I would have heard about it already)</div><div class=3D"">- Does the =
problem persist across a re-install?</div><div class=3D""><br =
class=3D""></div><div class=3D"">Failing that, someone with a good =
understanding of Linux will need to take a look at /var/log/syslog and =
possibly the ~/.xsession-errors file for a user who ran into =
issues.</div><div class=3D""><br class=3D""></div><div =
class=3D"">-Jon</div><div class=3D""><br class=3D""><div =
style=3D"font-family: 'Times New Roman'; font-size: 16px;" class=3D""><hr =
tabindex=3D"-1" class=3D""><div id=3D"divRpF176382" style=3D"direction: =
ltr;" class=3D""><font face=3D"Tahoma" size=3D"2" class=3D""><b =
class=3D"">From:</b><span =
class=3D"Apple-converted-space"> </span>Thomas Smith<br class=3D""><b=
class=3D"">Sent:</b><span =
class=3D"Apple-converted-space"> </span>Wednesday, September 30, =
2015 9:20 AM<br class=3D""><b class=3D"">To:</b><span =
class=3D"Apple-converted-space"> </span>release-team<br class=3D""><b=
class=3D"">Cc:</b><span =
class=3D"Apple-converted-space"> </span>acis-team; Alexander =
Chernyakhovsky<br class=3D""><b class=3D"">Subject:</b><span =
class=3D"Apple-converted-space"> </span>RT#3401735<br =
class=3D""></font><br class=3D""></div><div class=3D""></div><div =
class=3D""><div class=3D"WordSection1"><div style=3D"margin: 0in 0in =
0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" =
class=3D"">Hi Alex,</div><p class=3D"MsoNormal" style=3D"margin: 0in 0in =
0.0001pt; font-size: 11pt; font-family: Calibri, =
sans-serif;"> </p><div style=3D"margin: 0in 0in 0.0001pt; =
font-size: 11pt; font-family: Calibri, sans-serif;" class=3D"">We were =
sent the following RT ticket with the following comments.</div><p =
class=3D"MsoNormal" style=3D"margin: 0in 0in 0.0001pt; font-size: 11pt; =
font-family: Calibri, sans-serif;"> </p><div style=3D"margin: 0in =
0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;" =
class=3D"">Hello,<br class=3D""><br class=3D"">The computers in the =
McCormick Athena cluster are giving problems right<br class=3D"">now. If =
you try to sign in, the desktop flashes on the screen then returns<br =
class=3D"">to the login screen. Can you please send someone to fix this =
issue? I've<br class=3D"">informed the residents on how to print from =
their laptops but it would be<br class=3D"">nice for them to be able to =
use the Athena computers.<br class=3D""><br class=3D"">I sent this same =
email last week and did not receive any response.<br class=3D""><br =
class=3D"">Regards,<br class=3D"">Maryam Archie<br class=3D"">McCormick =
Technology Chair</div><p class=3D"MsoNormal" style=3D"margin: 0in 0in =
0.0001pt; font-size: 11pt; font-family: Calibri, =
sans-serif;"> </p><div style=3D"margin: 0in 0in 0.0001pt; =
font-size: 11pt; font-family: Calibri, sans-serif;" class=3D"">Please =
take a look.</div><p class=3D"MsoNormal" style=3D"margin: 0in 0in =
0.0001pt; font-size: 11pt; font-family: Calibri, =
sans-serif;"> </p><div style=3D"margin: 0in 0in 0.0001pt; =
font-size: 11pt; font-family: Calibri, sans-serif;" class=3D"">Thank =
You,</div><div style=3D"margin: 0in 0in 0.0001pt; font-size: 11pt; =
font-family: Calibri, sans-serif;" class=3D"">Thomas J Smith</div><div =
style=3D"margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: =
Calibri, sans-serif;" class=3D"">IS&T/Athena Team</div><div =
style=3D"margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: =
Calibri, sans-serif;" class=3D"">Massachusetts Institute of =
Technology</div><div style=3D"margin: 0in 0in 0.0001pt; font-size: 11pt; =
font-family: Calibri, sans-serif;" =
class=3D"">617</div></div></div></div></div></div></div></blockquote></div=
><br class=3D""></div></body></html>=
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