[8168] in Release_7.7_team
RE: RT#3401735
daemon@ATHENA.MIT.EDU (Jonathan D Reed)
Wed Sep 30 16:26:22 2015
From: Jonathan D Reed <jdreed@mit.edu>
To: Thomas Smith <tjsmith@mit.edu>, release-team <release-team@mit.edu>
CC: acis-team <acis-team@mit.edu>, Alexander Chernyakhovsky <achernya@mit.edu>
Date: Wed, 30 Sep 2015 20:26:15 +0000
Message-ID: <3FFC7F4D2201CE49B49E5580FE0B5C0A0106FA0D3D@OC11expo28.exchange.mit.edu>
In-Reply-To: <462EF3D3D15F064D801428F4512CCBABDB60364B@OC11EXPO27.exchange.mit.edu>
Content-Language: en-US
Content-Type: multipart/alternative;
boundary="_000_3FFC7F4D2201CE49B49E5580FE0B5C0A0106FA0D3DOC11expo28exc_"
MIME-Version: 1.0
--_000_3FFC7F4D2201CE49B49E5580FE0B5C0A0106FA0D3DOC11expo28exc_
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Hi folks,
Unfortunately, I don't think any of the Debathena Volunteers are in a posit=
ion to make site visits anytime in the near future, particularly to somewhe=
re with physical access issues.
Some things I would check:
- Is this affecting all users of the machine? Have you been able to verify=
it in person with your own account?
- Does it affect people who try and log in with "Athena TTY Session"?
- Is this affecting just machines in McCormick, or all machines _of the sam=
e model_ (e.g. 7010) throughout the clusters? (I assume it is not affectin=
g all Athena workstations entirely, or I would have heard about it already)
- Does the problem persist across a re-install?
Failing that, someone with a good understanding of Linux will need to take =
a look at /var/log/syslog and possibly the ~/.xsession-errors file for a us=
er who ran into issues.
-Jon
________________________________
From: Thomas Smith
Sent: Wednesday, September 30, 2015 9:20 AM
To: release-team
Cc: acis-team; Alexander Chernyakhovsky
Subject: RT#3401735
Hi Alex,
We were sent the following RT ticket with the following comments.
Hello,
The computers in the McCormick Athena cluster are giving problems right
now. If you try to sign in, the desktop flashes on the screen then returns
to the login screen. Can you please send someone to fix this issue? I've
informed the residents on how to print from their laptops but it would be
nice for them to be able to use the Athena computers.
I sent this same email last week and did not receive any response.
Regards,
Maryam Archie
McCormick Technology Chair
Please take a look.
Thank You,
Thomas J Smith
IS&T/Athena Team
Massachusetts Institute of Technology
617
--_000_3FFC7F4D2201CE49B49E5580FE0B5C0A0106FA0D3DOC11expo28exc_
Content-Type: text/html; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
<html dir=3D"ltr">
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Diso-8859-=
1">
<style>=0A=
<!--=0A=
@font-face=0A=
{font-family:"Cambria Math"}=0A=
@font-face=0A=
{font-family:Calibri}=0A=
p.MsoNormal, li.MsoNormal, div.MsoNormal=0A=
{margin:0in;=0A=
margin-bottom:.0001pt;=0A=
font-size:11.0pt;=0A=
font-family:"Calibri",sans-serif}=0A=
a:link, span.MsoHyperlink=0A=
{color:#0563C1;=0A=
text-decoration:underline}=0A=
a:visited, span.MsoHyperlinkFollowed=0A=
{color:#954F72;=0A=
text-decoration:underline}=0A=
span.EmailStyle17=0A=
{font-family:"Calibri",sans-serif;=0A=
color:windowtext}=0A=
.MsoChpDefault=0A=
{font-family:"Calibri",sans-serif}=0A=
@page WordSection1=0A=
{margin:1.0in 1.0in 1.0in 1.0in}=0A=
-->=0A=
</style><style type=3D"text/css" id=3D"owaParaStyle"></style>
</head>
<body lang=3D"EN-US" link=3D"#0563C1" vlink=3D"#954F72" fpstyle=3D"1" ocsi=
=3D"0">
<div style=3D"direction: ltr;font-family: Tahoma;color: #000000;font-size: =
10pt;">Hi folks,
<div><br>
</div>
<div>Unfortunately, I don't think any of the Debathena Volunteers are in a =
position to make site visits anytime in the near future, particularly to so=
mewhere with physical access issues. </div>
<div><br>
</div>
<div>Some things I would check:</div>
<div><br>
</div>
<div>- Is this affecting all users of the machine? Have you been able=
to verify it in person with your own account?</div>
<div>- Does it affect people who try and log in with "Athena TTY Sessi=
on"?</div>
<div>- Is this affecting just machines in McCormick, or all machines _of th=
e same model_ (e.g. 7010) throughout the clusters? (I assume it is no=
t affecting all Athena workstations entirely, or I would have heard about i=
t already)</div>
<div>- Does the problem persist across a re-install?</div>
<div><br>
</div>
<div>Failing that, someone with a good understanding of Linux will need to =
take a look at /var/log/syslog and possibly the ~/.xsession-errors file for=
a user who ran into issues.</div>
<div><br>
</div>
<div>-Jon</div>
<div><br>
<div style=3D"font-family: Times New Roman; color: #000000; font-size: 16px=
">
<hr tabindex=3D"-1">
<div id=3D"divRpF176382" style=3D"direction: ltr;"><font face=3D"Tahoma" si=
ze=3D"2" color=3D"#000000"><b>From:</b> Thomas Smith<br>
<b>Sent:</b> Wednesday, September 30, 2015 9:20 AM<br>
<b>To:</b> release-team<br>
<b>Cc:</b> acis-team; Alexander Chernyakhovsky<br>
<b>Subject:</b> RT#3401735<br>
</font><br>
</div>
<div></div>
<div>
<div class=3D"WordSection1">
<p class=3D"MsoNormal">Hi Alex,</p>
<p class=3D"MsoNormal"> </p>
<p class=3D"MsoNormal">We were sent the following RT ticket with the follow=
ing comments.</p>
<p class=3D"MsoNormal"> </p>
<p class=3D"MsoNormal">Hello,<br>
<br>
The computers in the McCormick Athena cluster are giving problems right<br>
now. If you try to sign in, the desktop flashes on the screen then returns<=
br>
to the login screen. Can you please send someone to fix this issue? I've<br=
>
informed the residents on how to print from their laptops but it would be<b=
r>
nice for them to be able to use the Athena computers.<br>
<br>
I sent this same email last week and did not receive any response.<br>
<br>
Regards,<br>
Maryam Archie<br>
McCormick Technology Chair</p>
<p class=3D"MsoNormal"> </p>
<p class=3D"MsoNormal">Please take a look.</p>
<p class=3D"MsoNormal"> </p>
<p class=3D"MsoNormal">Thank You,</p>
<p class=3D"MsoNormal">Thomas J Smith</p>
<p class=3D"MsoNormal">IS&T/Athena Team</p>
<p class=3D"MsoNormal">Massachusetts Institute of Technology</p>
<p class=3D"MsoNormal">617</p>
<p class=3D"MsoNormal"> </p>
</div>
</div>
</div>
</div>
</div>
</body>
</html>
--_000_3FFC7F4D2201CE49B49E5580FE0B5C0A0106FA0D3DOC11expo28exc_--
