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[Fwd: Fwd: Concerns about departmental support under Athena 10

daemon@ATHENA.MIT.EDU (Alex T Prengel)
Tue Sep 1 14:13:16 2009

From: Alex T Prengel <alexp@MIT.EDU>
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From: James Cain <jrcain@MIT.EDU>
To: "alexp@mit.edu" <alexp@mit.edu>
Date: Tue, 1 Sep 2009 12:52:59 -0400
Subject: Fwd: Concerns about departmental support under Athena 10
	[help.mit.edu #992968]
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	[help.mit.edu #992968]
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Hi Alex,

While catching up on my e-mail, post-vacation,  I ran across this.  Would y=
ou like me to transfer it to one of your RT Queues?  We should talk about t=
he issues around this software at some point in time.  The  only applicatio=
n mentioned by name is : ANSOFT

Best Regards,
Jim


Begin forwarded message:

From: "Myron Freeman via RT" <et-consult@MIT.EDU<mailto:et-consult@MIT.EDU>=
>
Date: August 24, 2009 5:38:43 PM EDT
To: undisclosed-recipients:;@MIT.EDU
Subject: Concerns about departmental support under Athena 10  [help.mit.edu=
 #992968]
Reply-To: et-consult@MIT.EDU<mailto:et-consult@MIT.EDU>


Mon Aug 24 17:38:42 2009: Request 992968 was acted upon.
Transaction: Ticket created by fletch1
      Queue: Edtech::General
    Subject: Concerns about departmental support under Athena 10
      Owner: Nobody
 Requestors: fletch1@eecs.mit.edu<mailto:fletch1@eecs.mit.edu>
     Status: new
Ticket <URL: https://help.mit.edu/Ticket/Display.html?id=3D992968 >


Hello.


While testing CAD packages that our department uses for courses on
Athena 10, concerns are being raised about IS&T's support to
departments for their course needs on Athena in the future.  One
package, Ansoft, was determined to be basically unusable under Athena
10 and we had to steer users elsewhere.  Although we received
excellent support and help from IS&T doing our testing, we are
realizing that IS&T's platform choice complicates matters for us.
Many CAD software packages that we use and maintain for our courses
cannot be easily replaced, especially when most of these software
packages are supported under a minimal number of operating systems and
Ubuntu/Debian is rarely included.  While I am not pleased about what
appears to be a lack of early communication to the user community
about changing operating systems for Athena 10 and what effects that
would have before making the final decision, I understand that I
cannot affect any change for the decision now.  However I still would
like to find out, as we continue to discover what does and does not
work for us under the Athena 10 environment, what support we can
expect from IS&T.

Thank you.

-Myron




James R Cain 617.253.3909

Experimental Learning Spaces Manager
Educational Technology Liaison http://web.mit.edu/jrcain
Office of Educational Innovation and Technology http://web.mit.edu/due/OEIT=
.html
Office of the Dean for Undergraduate Education
Massachusetts Institute of Technology


77 Massachusetts Avenue
Bldg. NE48-308
Cambridge, MA 02139

Reminder: MIT IT staff will never ask you for your password, nor will MIT s=
end you email requesting your password information. Please continue to igno=
re any email messages that claim to require you to provide such information=
.


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<html><body style=3D"word-wrap: break-word; -webkit-nbsp-mode: space; -webk=
it-line-break: after-white-space; ">Hi Alex,<div><br></div><div>While catch=
ing up on my e-mail, post-vacation, &nbsp;I ran across this. &nbsp;Would yo=
u like me to transfer it to one of your RT Queues? &nbsp;We should talk abo=
ut the issues around this software at some point in time. &nbsp;The &nbsp;o=
nly application mentioned by name is : ANSOFT</div><div><br></div><div>Best=
 Regards,</div><div>Jim</div><div><br><div><br><div>Begin forwarded message=
:</div><br class=3D"Apple-interchange-newline"><blockquote type=3D"cite"><d=
iv><div style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; ma=
rgin-left: 0px; "><font face=3D"Helvetica" size=3D"3" color=3D"#000000" sty=
le=3D"font: 12.0px Helvetica; color: #000000"><b>From: </b></font><font fac=
e=3D"Helvetica" size=3D"3" style=3D"font: 12.0px Helvetica">"Myron Freeman =
via RT" &lt;<a href=3D"mailto:et-consult@MIT.EDU">et-consult@MIT.EDU</a>&gt=
;</font></div><div style=3D"margin-top: 0px; margin-right: 0px; margin-bott=
om: 0px; margin-left: 0px; "><font face=3D"Helvetica" size=3D"3" color=3D"#=
000000" style=3D"font: 12.0px Helvetica; color: #000000"><b>Date: </b></fon=
t><font face=3D"Helvetica" size=3D"3" style=3D"font: 12.0px Helvetica">Augu=
st 24, 2009 5:38:43 PM EDT</font></div><div style=3D"margin-top: 0px; margi=
n-right: 0px; margin-bottom: 0px; margin-left: 0px; "><font face=3D"Helveti=
ca" size=3D"3" color=3D"#000000" style=3D"font: 12.0px Helvetica; color: #0=
00000"><b>To: </b></font><font face=3D"Helvetica" size=3D"3" style=3D"font:=
 12.0px Helvetica">undisclosed-recipients:;@MIT.EDU</font></div><div style=
=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0p=
x; "><font face=3D"Helvetica" size=3D"3" color=3D"#000000" style=3D"font: 1=
2.0px Helvetica; color: #000000"><b>Subject: </b></font><font face=3D"Helve=
tica" size=3D"3" style=3D"font: 12.0px Helvetica"><b>Concerns about departm=
ental support under Athena 10<span class=3D"Apple-converted-space">&nbsp; <=
/span>[help.mit.edu #992968]</b></font></div><div style=3D"margin-top: 0px;=
 margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><font face=3D"H=
elvetica" size=3D"3" color=3D"#000000" style=3D"font: 12.0px Helvetica; col=
or: #000000"><b>Reply-To: </b></font><font face=3D"Helvetica" size=3D"3" st=
yle=3D"font: 12.0px Helvetica"><a href=3D"mailto:et-consult@MIT.EDU">et-con=
sult@MIT.EDU</a></font></div><div style=3D"margin-top: 0px; margin-right: 0=
px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div> </=
div><div><br>Mon Aug 24 17:38:42 2009: Request 992968 was acted upon.<br>Tr=
ansaction: Ticket created by fletch1<br> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbs=
p;Queue: Edtech::General<br> &nbsp;&nbsp;&nbsp;&nbsp;Subject: Concerns abou=
t departmental support under Athena 10<br> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp;Owner: Nobody<br> &nbsp;Requestors: <a href=3D"mailto:fletch1@eecs.mit.=
edu">fletch1@eecs.mit.edu</a><br> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Status: new=
<br> Ticket &lt;URL: <a href=3D"https://help.mit.edu/Ticket/Display.html?id=
=3D992968">https://help.mit.edu/Ticket/Display.html?id=3D992968</a> &gt;<br=
><br><br>Hello.<br><br><br>While testing CAD packages that our department u=
ses for courses on &nbsp;<br>Athena 10, concerns are being raised about IS&=
amp;T's support to &nbsp;<br>departments for their course needs on Athena i=
n the future. &nbsp;One &nbsp;<br>package, Ansoft, was determined to be bas=
ically unusable under Athena &nbsp;<br>10 and we had to steer users elsewhe=
re. &nbsp;Although we received &nbsp;<br>excellent support and help from IS=
&amp;T doing our testing, we are &nbsp;<br>realizing that IS&amp;T's platfo=
rm choice complicates matters for us. &nbsp;&nbsp;<br>Many CAD software pac=
kages that we use and maintain for our courses &nbsp;<br>cannot be easily r=
eplaced, especially when most of these software &nbsp;<br>packages are supp=
orted under a minimal number of operating systems and &nbsp;<br>Ubuntu/Debi=
an is rarely included. &nbsp;While I am not pleased about what &nbsp;<br>ap=
pears to be a lack of early communication to the user community &nbsp;<br>a=
bout changing operating systems for Athena 10 and what effects that &nbsp;<=
br>would have before making the final decision, I understand that I &nbsp;<=
br>cannot affect any change for the decision now. &nbsp;However I still wou=
ld &nbsp;<br>like to find out, as we continue to discover what does and doe=
s not &nbsp;<br>work for us under the Athena 10 environment, what support w=
e can &nbsp;<br>expect from IS&amp;T.<br><br>Thank you.<br><br>-Myron<br><b=
r><br><br></div></blockquote></div><br><div> <span class=3D"Apple-style-spa=
n" style=3D"border-collapse: separate; color: rgb(0, 0, 0); font-family: He=
lvetica; font-size: 12px; font-style: normal; font-variant: normal; font-we=
ight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text=
-align: auto; text-indent: 0px; text-transform: none; white-space: normal; =
widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webk=
it-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; =
-webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div styl=
e=3D"word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: a=
fter-white-space; "><span class=3D"Apple-style-span" style=3D"border-collap=
se: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px;=
 font-style: normal; font-variant: normal; font-weight: normal; letter-spac=
ing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transf=
orm: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-borde=
r-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-te=
xt-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-tex=
t-stroke-width: 0px; "><div style=3D"word-wrap: break-word; -webkit-nbsp-mo=
de: space; -webkit-line-break: after-white-space; "><span class=3D"Apple-st=
yle-span" style=3D"border-collapse: separate; color: rgb(0, 0, 0); font-fam=
ily: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; =
font-weight: normal; letter-spacing: normal; line-height: normal; orphans: =
2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; =
word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-v=
ertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-tex=
t-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style=3D"word-w=
rap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-=
space; "><span class=3D"Apple-style-span" style=3D"border-collapse: separat=
e; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style=
: normal; font-variant: normal; font-weight: normal; letter-spacing: normal=
; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; =
white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizonta=
l-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorati=
ons-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-wi=
dth: 0px; "><div style=3D"word-wrap: break-word; -webkit-nbsp-mode: space; =
-webkit-line-break: after-white-space; "><span class=3D"Apple-style-span" s=
tyle=3D"border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvet=
ica; font-size: 12px; font-style: normal; font-variant: normal; font-weight=
: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-ind=
ent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacin=
g: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spa=
cing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adju=
st: auto; -webkit-text-stroke-width: 0px; "><div style=3D"word-wrap: break-=
word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><s=
pan class=3D"Apple-style-span" style=3D"border-collapse: separate; color: r=
gb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; f=
ont-variant: normal; font-weight: normal; letter-spacing: normal; line-heig=
ht: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space=
: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: =
0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effe=
ct: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "=
><div style=3D"word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-lin=
e-break: after-white-space; "><div><div style=3D"margin-top: 0px; margin-ri=
ght: 0px; margin-bottom: 0px; margin-left: 0px; "><div style=3D"margin-top:=
 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">James R Ca=
in<span class=3D"Apple-tab-span" style=3D"white-space: pre; ">											</=
span>617.253.3909</div><div style=3D"margin-top: 0px; margin-right: 0px; ma=
rgin-bottom: 0px; margin-left: 0px; "><br class=3D"webkit-block-placeholder=
"></div><div style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0p=
x; margin-left: 0px; ">Experimental Learning Spaces Manager</div><div style=
=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0p=
x; ">Educational Technology Liaison<span class=3D"Apple-tab-span" style=3D"=
white-space: pre; ">							</span><a href=3D"http://web.mit.edu/jrcain">htt=
p://web.mit.edu/jrcain</a></div><div style=3D"margin-top: 0px; margin-right=
: 0px; margin-bottom: 0px; margin-left: 0px; ">Office of Educational Innova=
tion and Technology<span class=3D"Apple-tab-span" style=3D"white-space: pre=
; ">				</span><a href=3D"http://web.mit.edu/due/OEIT.html">http://web.mit.=
edu/due/OEIT.html</a></div><div style=3D"margin-top: 0px; margin-right: 0px=
; margin-bottom: 0px; margin-left: 0px; ">Office of the Dean for Undergradu=
ate Education<span class=3D"Apple-tab-span" style=3D"white-space: pre; ">	<=
/span></div><div style=3D"margin-top: 0px; margin-right: 0px; margin-bottom=
: 0px; margin-left: 0px; ">Massachusetts Institute of Technology</div><div =
style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-lef=
t: 0px; "><br class=3D"webkit-block-placeholder"></div><div style=3D"margin=
-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><p st=
yle=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 16px; margin-left=
: 0px; line-height: 16px; "><font face=3D"Verdana" size=3D"3" style=3D"font=
: normal normal normal 11px/normal Verdana; ">77 Massachusetts Avenue<br>Bl=
dg. NE48-308<br>Cambridge, MA 02139</font></p><p style=3D"margin-top: 0px; =
margin-right: 0px; margin-bottom: 16px; margin-left: 0px; line-height: 16px=
; "><font class=3D"Apple-style-span" face=3D"Verdana" size=3D"3"><span clas=
s=3D"Apple-style-span" style=3D"font-size: 11px; line-height: normal; "><sp=
an class=3D"Apple-style-span" style=3D"font-family: Helvetica; font-size: 1=
2px; ">Reminder: MIT IT staff will never ask you for your password, nor wil=
l MIT send you email requesting your password information. Please continue =
to ignore any email messages that claim to require you to provide such info=
rmation.</span></span></font></p></div></div></div></div></span></div></spa=
n></div></span></div></span></div></span></div></span> </div><br></div></bo=
dy></html>=

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