[2626] in Release_7.7_team
Re: Please strongly consider backing out the zephyr servers
daemon@ATHENA.MIT.EDU (Garry Zacheiss)
Mon Mar 5 15:07:59 2001
Message-Id: <200103052007.PAA01233@riff-raff.mit.edu>
To: "Jeffrey I. Schiller" <jis@MIT.EDU>,
"Susan S. Minai-Azary" <azary@MIT.EDU>
cc: Greg Hudson <ghudson@MIT.EDU>, John Hawkinson <jhawk@MIT.EDU>,
release-team@MIT.EDU, op@MIT.EDU, winzephyr-release@MIT.EDU
In-Reply-To: Your message of "Mon, 05 Mar 2001 13:35:23 EST."
<20010305133523.D620@mit.edu>
Date: Mon, 05 Mar 2001 15:07:51 -0500
From: Garry Zacheiss <zacheiss@MIT.EDU>
I have reverted the specific change that caused Winzephyr to be
unable to get subscriptions. This was completed before the Institute
closed at 3pm today.
I'd like to respond to one specific point of Susan's:
>> We should get this done before the Institute closes and we leave
>> people unsupported and surprised.
To the best of my knowledge, Winzephyr has never been
"supported". People who are using it should be doing so with the
understanding that it is, at best, an application in testing, and may
experience problems. If this software is in the hands of users who do
not have this understanding, than I feel our software release process
has failed, and we are in significant danger of being forced to support
any software package that we've ever even insinuated may work with our
central managed services.
If it is the case that Winzephyr is considered a "supported"
client, then there has clearly been a serious breakdown in
communication, as neither as the people charged with maintaining the
service (ASO) or the developer primarily responsible for Zephyr (Greg
Hudson) were aware of this.
I am, on the whole, unhappy with the management response to this
situation.
Garry
