[1973] in Release_7.7_team
Re: Status report on Athena bug tracking efforts.
daemon@ATHENA.MIT.EDU (Greg Hudson)
Sat Oct 30 11:20:36 1999
Message-Id: <199910301520.LAA28522@small-gods.mit.edu>
To: "Roger A. Roach" <rar@MIT.EDU>
cc: Bill Cattey <wdc@MIT.EDU>, rferrara@MIT.EDU, vkumar@MIT.EDU,
release-team@MIT.EDU, tbelton@MIT.EDU
In-Reply-To: Your message of "Thu, 28 Oct 1999 17:00:29 EDT."
<199910282100.RAA10959@rar.mit.edu>
Date: Sat, 30 Oct 1999 11:20:25 -0400
From: Greg Hudson <ghudson@MIT.EDU>
Hi, I have an answer to the question you asked:
> I am now concerned with such issues as to be able to easily see
> outstanding problems and to allow end users to see the status of
> their reports. Do you kow if Debian does that or is it just an
> internal tracking system?
debbugs works under the assumption that bug reports will be public
information. So anyone can see the status of any bug report. This is
appropriate for our group (it's what we have now), although it may be
less appropriate for some other groups.
On the other hand, I don't see a lot of searching capability presented
to the user by debbugs (from looking at how it works on
www.debian.org). So while you can read the log of your bug report if
you have the tracking number, searching for bug reports submitted by
you doesn't seem to be a feature right now.
> Once we have a system, I would like to step back a bit and look at
> process. That is how should users/consultants enter problems.
> Should OLC or the helpdesk act as a filter so that questions and
> non-bugs do not get put into the bugs list as frequently? How do we
> get the results back to the user? What about problems that we can't
> fix? Do we forward problems to the vendor? If so, how do we track
> the results? etc. etc.
We considered some of these questions at the meeting. We're satisfied
with our current process in most of these areas; in particular, the
incidence of non-bugs being reported as bugs is pretty low right now,
and we wouldn't want to add more filtering to try to cut down even
more. The last three questions are probably the least well-defined by
our current process.
