[1925] in Release_7.7_team
How can we better acknowledge Athena bug reports?
daemon@ATHENA.MIT.EDU (Bill Cattey)
Wed Sep 15 18:22:11 1999
Message-Id: <Urs1k8gGgE6e1AZQk0@mit.edu>
Date: Wed, 15 Sep 1999 18:22:00 -0400 (EDT)
From: Bill Cattey <wdc@MIT.EDU>
To: release-team@MIT.EDU
Problem:
Users who take the time to submit bug reports do not reliably get an
acknowledgement of any kind. Although Mike Barker, and Greg Hudson on a
best efforts basis reply to some of the incoming bug reports, there
really is no guarantee that a bug report will be read or replied to.
It occurs to me that, properly speaking, the task of saying "We received
your report, and are sorry you were inconvenienced." is a SUPPORT issue.
Is there some way we can get coverage here from consultants, or help
desk personnel?
-wdc
