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daemon@ATHENA.MIT.EDU (e-congratulations@freelotto.com)
Thu Feb 26 03:45:49 2009

From: e-congratulations@freelotto.com
To: cpunks-mtg@menelaus.mit.edu
In-Reply-To: <E1Lcbnr-0005xN-00@mx-0-2>
Message-Id: <E1LcbrP-00062W-00@mx-0-2>
Date: Thu, 26 Feb 2009 03:44:51 -0500

Dear FreeLotto Member,

Thank you for your message to Customer Service at FreeLotto.

We appreciate that you are taking the time to contact us. 

In the interest of providing you with the fastest possible response to your
inquiry, we have put together answers to the most Frequently Asked Questions.


   1. I think I won, how do I collect my prize?
   2. What are the prizes for the FreeLotto(R) Games?
   3. How do I Play?
   4. What is a TSN (Transaction Serial Number)?
   5. What is a PIN number?
   6. Am I eligible to play FreeLotto?
   7. Why is FreeLotto not available in these places?
   8. I am an international player. Can I play FreeLotto?
   9. Why am I not receiving my Confirmation e-mail and what should I do?
  10. Why am I not receiving my Results e-mail and what should I do?
  11. How do I unsubscribe from FreeLotto e-mails?
  12. What is the F.A.S.T. Subscription Service?
  13. I have a question regarding my FAST account. What should I do?
  14. How can I change my mailing address or e-mail address?
  15. I forgot my password. What can I do?
  16. How can I see previous results?
  17. I won. How can I claim my prize?
  18. Why do I have to pay if FreeLotto is free?
  19. Is FreeLotto legal?
  20. Why don't you offer telephone customer service?
  21. Do you sell or rent my personal infronation?
  22. What is a Click2Join banner?
  23. English is not my primary language, do you offer customer service in
      other languages?
  24. Do people really win prizes?
  25. I do not see my question. What should I do?

Answers to our most Frequently Asked Questions:

1. I think I won, how do I collect my prize?

If you win a prize from FreeLotto, you will receive an e-mail with the subject 
line: "First Name, Last Name, YOU HAVE WON!"

Everyday you will receive a RESULTS EMAIL. This message will list the games you 
played, the numbers you have matched, and the amount, if any you have won.  The 
FreeLotto daily results email is the sole notification of any prize winnings 
and prize winners must claim any prize by following the instructions within the 
FreeLotto daily results email. In a typical month we process in excess of 25,000 
prizes ranging from $1.00 to as much as $10,000,000.00.  If you receive a notice 
that says PENDING next to your name it means that you can win that prize "pending" 
the submission by you of a winning entry in any future FreeLotto drawing. It does 
NOT mean that you won a prize.

Like any lottery or lottery style free sweepstakes, you have to play to win.  When 
you play FreeLotto you will receive a PLAY CONFIRMATION message. This message will 
have a subject line that reads "FreeLotto Confirmation "TSN" ########". The PLAY 
CONFIRMATION message will contain your Transaction Serial Number which you will 
need to provide when you win a prize.

In summary:

1) You can't win if you didn't play, and
2) If you won it is your responsibility to claim your prize in accordance with the RULES.

2. What are the prizes for the FreeLotto(R) Games?

Game 1: Classic FreeLotto(R) 1,000,000 Jackpot
Grand Prize - $1,000,000.00 - Match 6 of 6 numbers
Second Prize $300.00 - Match 5 of 6
Third Prize $5.00 Match 4 of 6
Fourth Prize $1.00 Match 3 of 6

Game 2: Win-a-Car Grand Prize - Luxury car worth $50,000 - Match 6 of 6 numbers

Game 3: Pay-Off-Your-Mortgage Grand Prize - Mortgage paid off or $100,000 if no
mortgage Match 6 of 6 numbers

Game 4: Fastcash: $10,000 Grand Prize - $10,000.00 - Match 6 of 6 numbers

Game 5: $100,000 GiveAway Grand Prize - $100,000.00 - Match 6 of 6 numbers

Game 6: Superbucks Grand Prize - $10,000,000.00 Match 7 of 7 numbers

3. How do I Play?

You can play all six games once each day. Just pick your numbers in each game
and register your Freebet(R) by clicking on a banner or answering a question to 
the right of the gameboard. After you play FreeLotto(R), you become eligible to 
play the supplementary games: FreeLotto(R) Win a Car, FreeLotto(R)
Pay-Off-Your-Mortgage, FreeLotto(R) FastCash, FreeLotto(R) $100,000.00
GiveAway, and FreeLotto(R) SuperBucks. For additional information, click on
"Rules" at the top of our website.

4. What is a TSN (Transaction Serial Number)?

A TSN [Transaction Serial Number] is issued each and every time you play a
FreeLotto game. As the name implies it is the play transaction that generates
the TSN number and the TSN number is required to claim your prize.  Each time 
a customer plays we send a play confirmation containing the TSN.  Customers are
able to see their TSN for the past thirty days on our website. 

5. What is a PIN number?

PIN numbers are a unique algorithmically generated secure identifier of each
FreeLotto member and are used so that when prizes are won, we are certain to
issue the correct prize to the correct winner.  Please do not confuse your PIN
number with a TSN which is generated each time you play a game.  

6. Am I eligible play FreeLotto?

FreeLotto is available worldwide - with a few exceptions: Florida, New York,
Puerto Rico, Afghanistan, Cuba, Iran, Iraq, Libya, North Korea, Quebec, and
Sudan.  Niue, Iraq, Guinea, Niger, Cameroon, Uganda, Nigeria, Zaire, Ghana,
Tonga, Morocco, Hungary, Yugoslavia(Former), Nepal, Sierra Leone, Algeria,
Gabon, Pakistan, Bhutan, Antarctica, Laos, Ukraine, Romania, Sri Lanka,
Bangladesh, Macedonia, Former Yugoslav Republic of, Egypt, Tunisia, Dominican
Republic, Ivory Coast, Armenia, Vietnam, Tanzania, Togo, Grenada, and
Indonesia. Void where prohibited.

7. Why is FreeLotto not available in these places?

First, in some cases FreeLotto is not available because the US State Department 
does not permit us to do business in certain countries included in the
"Trading with the Enemies Countries" list. In other cases, we do not have
advertisers wanting to reach those places.

Finally, in other cases the costs to comply with local regulations are
prohibitive and thus exclude these places.

8.  I am an international player. Can I play FreeLotto?

FreeLotto is an advertising supported business and in the current advertising
climate in your country there is insufficient interest in advertising.  In the
interest of  accommodating our current players in the countries affected by this, 
we will continue it make our F.A.S.T service available to you for a nominal fee.

There is an alternate Free Method of Entry.  International Players outside the
United States and Canada may submit entries at no charge by sending a 
self-addressed envelope to:

PlasmaNet Inc.
c/o FreeLotto.com INTL.
PO Box 4562, Grand Central Station
New York, NY 10163

along with your FreeLotto Username, name, address, city, state, zip code, email address.

PlasmaNet Inc. will then send you, by mail, an authorization code, along with
instructions on how to submit your entries at no charge. All authorization code 
requests must be completely hand written. No mechanically addressed envelopes
will be accepted.Each authorization code is good for access to the
FreeLotto.com website for a 30 day term where you can submit your entries at no
charge. Please send one authorization code per self addressed envelope per person 
per 30 days. All prize winners will be required to claim their prize as per the 
instructions within their FreeLotto results email.

9. Why am I not receiving my Confirmation e-mail and what should I do?

If you received an onscreen confirmation including a Transaction Serial Number
but no e-mail confirmation, there may be a temporary delay in the communication 
between e-mail servers. If you never receive e-mail confirmations, there may be 
an error in the e-mail address you gave us. (See change of address below)
Also from time to time, some e-mail services are unable to deliver all of the
mail they receive. However, this is not a problem. You can always retrieve the
TSN for any game played in the last thirty (30) days in the "See the Results" 
section on our website.  This is important because you will need your TSN to 
claim any prizes you win.

If you did not receive an onscreen confirmation after placing your Freebet(R):

a. Make sure your Freebet(R) gets registered. You must click on one of the
advertiser's banners or answer the question to the right of the gameboard in
order to register your Freebet. Look at the top of the page. Wait for the clock
to stop turning. Your TSN will appear. Play the next game. Do you see the
number of games left to play decreasing? It tells you, after your first Freebet 
of the day, that you are 2 games away from playing FreeLotto(R) SuperBucks 
then 1, etc.

b. Sometimes an advertiser's page covers the entire screen and obscures our
confirmation information. If that happens, put your cursor at the top of the
advertiser's page and drag the top of it a little lower to reveal a turning
clock. Wait for the clock to stop. A confirmation # will appear as well as a
Click2Win(R) button. Click to proceed to the next game.

10. Why am I not receiving my Results e-mail and what should I do?

Important: An e-mail from FreeLotto can be worth as much as $10 Million and it
is your responsibility that your e-mail address is up to date to receive
messages from us. If you play FreeLotto, we will always send your Results, but
we are not responsible for your e-mail service provider delivering them to you.

In an effort to make certain that everyone receives the Results, there is a
place in the "Edit Player Profile" section on our website (see menu on top)
where you can register an alternate e-mail address. By doing this, we will 
send you Results e-mails to both e-mail addresses.

If you have played our games you are subscribed to receive the results e-mails.

We send them out each night after the drawings. If you are not receiving the
Results, there may be a few reasons why:

a. Some companies (work places) block all game e-mails.
b. Some e-mail providers block multiple messages arriving to a mailbox at the
same time.
c. Some e-mail providers block all messages from particular domains.
d. Some players have accidentally blocked e-mails coming from
winners@freelotto.com. Please check the filter setting in your browser.

One easy alternative is to sign up for a free Internet e-mail account, such as
Yahoo or Netscape. It is easy to change your e-mail address with FreeLotto(R)
by clicking on 'Edit Player Profile' at the top of our gameboard page. Now you
can see your Results and the numbers you played for the last 30 days, as well 
as your Confirmation numbers (TSN). Simply visit our website at 
www.freelotto.com and login with your username. Click on "See the Results" 
near the top of the page. Then choose the date you would like to view, and you 
will see the Results and the numbers you played, as well as your TSN numbers.

11. How do I unsubscribe from FreeLotto e-mails?

Each e-mail we send includes a description of the simple unsubscribe process 
to enable you to stop receiving future e-mail of that type from FreeLotto(R). You
may unsubscribe from each such e-mail type this way. For example, unsubscribing 
from a daily results e-mail will result in you no longer receiving the daily
FreeLotto(R) results by e-mail. You may, however, continue to receive other
types of e-mail to which you can unsubscribe in the same fashion.

If you wish to stop receiving e-mail results from PlasmaNet and FreeLotto.com
you can quickly and easily unsubscribe yourself. To do so, open a 'Results'
e-mail and scroll down to the line that reads: "If you prefer not to receive
the results by e-mail, please click below to unsubscribe" and 'click'.

If you wish to no longer receive any e-mail from FreeLotto(R), simply visit 
the Edit Player Profile page of our website and click on the box "I no longer
wish to receive any emails from FreeLotto(R)".

If you unsubscribe from all e-mails from FreeLotto(R), you will no longer be
eligible to play FreeLotto(R) and win. If you play FreeLotto(R) subsequent to
unsubscribing from all e-mails, you are giving PlasmaNet Inc. definite
permission to resubscribe you to all mail types and your subscription to
receiving email results and other promotions will be automatically reinstated.
This is necessary because of the substantial amount of money you can win. Your
prize notifications are sent via email and it is important to respond to these
emails to claim any prizes won. Furthermore, it is the sponsor that makes
FreeLotto(R) prizes possible and in order to play our games you must agree to
receive our sponsored messages.

12. What is the F.A.S.T. Subscription Service?

FreeLotto(R) F.A.S.T. is a subscription service which is the best way to ensure 
that you never miss a chance to win every day. With your FAST subscription,
your numbers are played in all six games automatically daily, and we
automatically check your numbers for you. You never have to worry about
forgetting to play or losing a ticket. When you win, we even automatically
process a prize claim for you, ensuring that you receive your prize. You will
be charged a service fee for 30 days. The service charge will be renewed every
30 days.

13. I have a question regarding my FAST account. What should I do?

Please write to FAST@FreeLotto.com and one of our Customer Service
Representatives will be happy to assist you in addressing your FAST inquiries.

14.  How can I change my mailing address or e-mail address?

You can easily change this information by clicking on "Edit Player Profile"
while you are on our gameboard page (after you login as the username you wish
to change). Follow the instructions.

15. I forgot my password. What can I do?

The only reason you would need this information is to edit your player profile
or to play from a different machine.

a. To Play: You don't need your username or password to play. Simply click on
the button that shows your username. You can also open a results e-mail and
click on the line near the bottom that includes the words "LottoPicker/Login"
which will bring you to the FreeLotto(R) game. That will display your username.

b. To make changes to your Player Profile: First login, then click on "forgot
password" and your password will be sent to you automatically. If it is not
sent to you shortly, you may have entered the wrong username. Please be aware
that your username and password are Case Sensitive.

16. How can I see previous results?

You can click on "See the Results" at the top of the gameboard page, scroll
down below the current results and choose the date you would like to see.

17. I won. How can I claim my prize?

Forward your Results email to PrizeClaim@FreeLotto.com showing the win. The
subject line of this e-mail must only contain your FreeLotto(R) Confirmation
number (Transaction Serial Number TSN). In the body of your e-mail, please
include your first name, last name, address, phone number, and birth date. If
for some reason you have not received the results, send a new e-mail with the
information described above to PrizeClaim@FreeLotto.com .

You can also see your Results from the menu bar at the top of our FreeLotto(R)
website as well as your Confirmation numbers (TSN) and the numbers you played.
You will also see how many numbers you have matched to the winning numbers.
Click on "See the Results" at the top of the gameboard page. Then choose the
date you would like to view. Your prize claim e-mail must be received by us
within 30 days of your win. For complete instructions, please click on 'Rules'
on the menu bar at the top of the FreeLotto(R) website and refer to Rule #7.

Once you have properly submitted your prize claim, this is what will happen
next: 

Game 1: Classic FreeLotto(R) Grand prize $1,000,000 winners (6 of 6
match) and second prize $300 winners (5 of 6 match) will receive a letter by
mail from PlasmaNet, Inc., with a winner's affidavit and publicity release.
Fill in the information needed, have the affidavit notarized, and mail it back to 
us.  Third prize $5 winners (4 of 6 match) and fourth prize $1 winners 
(3 of 6 match) will receive an e-mail to confirm that we have received and processed 
the claim. 

This e-mail will give you an option to either receive a check for your win, or 
to donate it to one of twenty three (23) worthy charities. If you choose to 
receive your $1 or $5 win, a check will automatically be mailed to you in about 
60 days.

Games 2 - 6: Win A Car, Pay-Off-Your-Mortgage, Fastcash, $100,000 GiveAway, and 
SuperBucks. After you have submitted your claim, you will receive a letter by
mail from PlasmaNet, Inc. with a winner's affidavit and publicity release which 
needs to be notarized and returned to PlasmaNet. There are no secondary prizes
in these games.

18. Why do I have to pay if FreeLotto is free?

NO PURCHASE NECESSARY TO PLAY FREELOTTO.

You do not have to pay. FreeLotto is and has always been free to play. 
FreeLotto FAST is a subscription service, which offers automatic game entries
and automatic prize payment processing for a monthly service charge. While we
offer a subscription service, it is not mandatory - FreeLotto is free to play

19. Is FreeLotto legal?

The FreeLotto games are legal and are not bound by the Internet Gambling
Prohibition of 1997 & Wire Act, because all FreeLotto games are defined as a 
sweepstakes and contain a free method of entry. The charge for a FreeLotto FAST 
subscription is a service fee for the convenience of having your sweepstakes 
entries played automatically.

20. Why don't you offer telephone customer service?

Because FreeLotto is free to play, it is cost prohibitive to offer telephone
customer service. We do, however, offer answers to all inquiries received by
e-mail.

21. Do you sell or rent my personal information?

No. PlasmaNet, Inc. collects personally identifying information during contests 
or sweepstakes registration and this information is used from time to time as
you use our website to: pay prize winnings, confirm entries, and selectively
show you ads or send you promotions. Players' e-mail addresses and other
personal information are kept in secure databases to protect our players'
privacy.

22. What is a Click2Join banner?

A Click2Join banners provide to one of our advertisers only if you request that 
your information be passed by clicking on a Click2Join banner.  Click2Join
banners are easily identified because they are bigger than regular banners and
clearly inform you that by clicking this banner you will be joining an
advertiser service.

23. English is not my primary language, do you offer customer service in other
languages?

Unfortunately, at this time we are only able to offer customer service in
English. May we suggest that you use the following website(s) which can
translate from most major languages to English and from English to most major
languages:

http://www.google.com/translate_t
http://altavista.babelfish.com

Please note however that we cannot be responsible for any mistranslation
through these or any other translation websites.

24. Do people really win prizes?

To date, FreeLotto has awarded over $76 Million in prizes, including four $10
Million Dollar winners, and fourteen Millionaires, nearly as well as hundreds 
who've won prizes of $10,000 to $100,000 and over seven (7) million who've won 
$1.00 to $300.  We hope you will be one of them soon!

25. I do not see my question. What should I do?

If this has not answered your question, please write to answers@freelotto.com
and one our Customer Service Representatives will be happy to respond as soon
as possible.

Thank you for your patience and support.

FreeLotto Customer Service



Nothing contained herein shall supersede the Rules of FreeLotto.  The Rules of
FreeLotto will always apply.

E&OE

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