[32104] in resnet
Re: Do you leave an "IT was here" sticker/note behind when you make a visit?
daemon@ATHENA.MIT.EDU (Mac Culpepper)
Wed May 24 09:36:16 2017
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Date: Wed, 24 May 2017 08:35:43 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Mac Culpepper <culpeppe@MC.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <CAGrgJksBsPpvfOY9dWEhhRB3mpJmexxVyyje74g7oqi6pJGcdw@mail.gmail.com>
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We coordinate everything thru the dept's exec assistant. They report the
problem. We get a list of times when we can check it out or repair. Then
report whether it is repaired or if something else is required back to the
assistant. The assistant is responsible for letting the instructors know
if it was repaired or when it will be repaired. If needed, the assistant
will schedule the class elsewhere.
There are several department heads and Deans that want the updates but
normally, the department executive assistant is the "go to person"
On Tue, May 23, 2017 at 10:21 AM, Wendy Worlund <wendy.worlund@uah.edu>
wrote:
> Hello,
> We're struggling with an issue that's primarily related to the Classroom
> AV world in which faculty aren't made aware that IT came by and fixed an
> issue or have a part on order. While my boss is trying to find a solution
> for that, he's also thinking maybe desktop support techs need to take
> something with them in the field to leave behind. What do you do?
>
> Examples:
> 1. One admin assistant in History lets us know that a projector in Main
> Building Room 400 is malfunctioning. While it's down, several faculty
> members use the room and sometimes have to move to another room
> temporarily. We followed up with the admin assistant who let us know of t=
he
> error, but how can we let the other faculty know that they can use the ro=
om
> again? Do we leave a sticker or note behind? Do we have a list on the bac=
k
> of the main door like they have in restaurant restrooms where we note whe=
n
> the equipment was last checked or repaired?
>
> 2. A desktop support tech picks up a PC to bring back to the shop. Should
> we leave a receipt of any sort with the customer to let him or her know w=
ho
> picked it up or something?
>
> What do you guys do at your school?
>
> Thanks,
>
> Wendy Worlund
> Manager of Client Services
> UAH - Office of Information Technology
> VBH C14
> (256) 824-2616
> wendy.worlund@uah.edu
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list.
>
> To subscribe, unsubscribe or search the archives, go to
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>
--=20
Mac Culpepper
Director of Telecommunications
Mississippi College
Box 4057
Clinton, MS 39058
601-925-3929 fax 601-925-3922
culpeppe@mc.edu
--=20
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<div dir=3D"ltr"><div class=3D"gmail_default" style=3D"font-family:comic sa=
ns ms,sans-serif">We coordinate everything <span class=3D"" id=3D":86i.2" t=
abindex=3D"-1">thru</span> the <span class=3D"" id=3D":86i.3" tabindex=3D"-=
1">dept's</span> exec assistant.=C2=A0 They report the problem.=C2=A0 W=
e get a list of times when we can check it out or repair.=C2=A0 Then report=
whether it is repaired or if something else is required back to the assist=
ant.=C2=A0 The assistant is responsible for letting the instructors know if=
it was repaired or when it will be repaired.=C2=A0 If needed, the assistan=
t will schedule the class elsewhere.</div><div class=3D"gmail_default" styl=
e=3D"font-family:comic sans ms,sans-serif"><br></div><div class=3D"gmail_de=
fault" style=3D"font-family:comic sans ms,sans-serif">There are several dep=
artment heads and Deans that want the updates but normally, the department =
executive assistant is the "go to person"</div></div><div class=
=3D"gmail_extra"><br><div class=3D"gmail_quote">On Tue, May 23, 2017 at 10:=
21 AM, Wendy Worlund <span dir=3D"ltr"><<a href=3D"mailto:wendy.worlund@=
uah.edu" target=3D"_blank">wendy.worlund@uah.edu</a>></span> wrote:<br><=
blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px=
#ccc solid;padding-left:1ex"><div dir=3D"ltr">Hello,<div>We're struggl=
ing with an issue that's primarily related to the Classroom AV world in=
which faculty aren't made aware that IT came by and fixed an issue or =
have a part on order. While my boss is trying to find a solution for that, =
he's also thinking maybe desktop support techs need to take something w=
ith them in the field to leave behind. What do you do?</div><div><br></div>=
<div>Examples:</div><div>1. One admin assistant in History lets us know tha=
t a projector in Main Building Room 400 is malfunctioning. While it's d=
own, several faculty members use the room and sometimes have to move to ano=
ther room temporarily. We followed up with the admin assistant who let us k=
now of the error, but how can we let the other faculty know that they can u=
se the room again? Do we leave a sticker or note behind? Do we have a list =
on the back of the main door like they have in restaurant restrooms where w=
e note when the equipment was last checked or repaired?</div><div><br></div=
><div>2. A desktop support tech picks up a PC to bring back to the shop. Sh=
ould we leave a receipt of any sort with the customer to let him or her kno=
w who picked it up or something?</div><div><br></div><div>What do you guys =
do at your school?</div><div><br></div><div>Thanks,</div><div><br></div><di=
v><div><div class=3D"m_-16820745604643007gmail_signature" data-smartmail=3D=
"gmail_signature"><div dir=3D"ltr"><div><div dir=3D"ltr">Wendy Worlund<br>M=
anager of Client Services<br>UAH - Office of Information Technology<br>VBH =
C14<br><a href=3D"tel:(256)%20824-2616" value=3D"+12568242616" target=3D"_b=
lank">(256) 824-2616</a><br><a href=3D"mailto:wendy.worlund@uah.edu" target=
=3D"_blank">wendy.worlund@uah.edu</a></div></div></div></div></div>
</div></div>
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______________________________<wbr>_____________________
</p></blockquote></div><br><br clear=3D"all"><div><br></div>-- <br><div cla=
ss=3D"gmail_signature" data-smartmail=3D"gmail_signature">Mac Culpepper<br>=
Director of Telecommunications<br><br>Mississippi College<br>Box 4057<br>Cl=
inton, MS=C2=A0 39058<br>601-925-3929=C2=A0 =C2=A0 =C2=A0 fax=C2=A0 601-925=
-3922<br><a href=3D"mailto:culpeppe@mc.edu" target=3D"_blank">culpeppe@mc.e=
du</a><br></div>
</div>
<br>
<pre style=3D"white-space:pre-wrap"><p style=3D"color:rgb(34,34,34);margin-=
bottom:0.0001pt;background-image:initial;background-position:initial;backgr=
ound-repeat:initial"><i><br></i></p><p style=3D"color:rgb(34,34,34);margin-=
bottom:0.0001pt;background-image:initial;background-position:initial;backgr=
ound-repeat:initial"><b style=3D"font-family:Arial,Helvetica,sans-serif;fon=
t-size:1.3em"><span style=3D"font-size:10pt;font-family:Lato,sans-serif">CO=
NFIDENTIALITY STATEMENT:</span></b><span style=3D"font-size:10pt;font-famil=
y:Lato,sans-serif">=C2=A0=C2=A0</span></p><p style=3D"margin-bottom:0.0001p=
t;background-image:initial;background-position:initial;background-repeat:in=
itial"><span style=3D"background-color:white"><span style=3D"color:rgb(34,3=
4,34);font-family:Lato,sans-serif;font-size:10pt">This communication may co=
ntain confidential information.</span><span style=3D"color:rgb(34,34,34);fo=
nt-family:Lato,sans-serif;font-size:10pt">=C2=A0 </span><span style=3D"colo=
r:rgb(34,34,34);font-family:Lato,sans-serif;font-size:10pt">If you are not =
the intended recipient or if </span><span style=3D"color:rgb(34,34,34);font=
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his communication, please notify and return </span><span style=3D"font-fami=
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he sender, </font><b><font color=3D"#0000ff">then delete this communication=
including any attachments</font></b><font color=3D"#222222">.</font></span=
><span style=3D"color:rgb(34,34,34);font-family:Lato,sans-serif;font-size:1=
0pt">=C2=A0 </span><span style=3D"color:rgb(34,34,34);font-family:Lato,sans=
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background-image:initial;background-color:rgb(255,255,255);background-posit=
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</p><span style=3D"color:rgb(34,34,34);background-color:rgb(255,255,255)">
</span></pre>
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