[32101] in resnet
Re: Do you leave an "IT was here" sticker/note behind when you make a visit?
daemon@ATHENA.MIT.EDU (Tony Skalski)
Tue May 23 13:05:54 2017
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Date: Tue, 23 May 2017 10:49:37 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Tony Skalski <ajs@STOLAF.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <CAGrgJksBsPpvfOY9dWEhhRB3mpJmexxVyyje74g7oqi6pJGcdw@mail.gmail.com>
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We have a 1/2 sheet of paper that we leave behind when we pull a piece of
equipment. It includes the asset number of the item removed as well as
contact information.
If we don't, our ever mindful custodial staff will call us to let us know
that a computer is missing.
ajs
On Tue, May 23, 2017 at 10:21 AM, Wendy Worlund <wendy.worlund@uah.edu>
wrote:
> Hello,
> We're struggling with an issue that's primarily related to the Classroom
> AV world in which faculty aren't made aware that IT came by and fixed an
> issue or have a part on order. While my boss is trying to find a solution
> for that, he's also thinking maybe desktop support techs need to take
> something with them in the field to leave behind. What do you do?
>
> Examples:
> 1. One admin assistant in History lets us know that a projector in Main
> Building Room 400 is malfunctioning. While it's down, several faculty
> members use the room and sometimes have to move to another room
> temporarily. We followed up with the admin assistant who let us know of the
> error, but how can we let the other faculty know that they can use the room
> again? Do we leave a sticker or note behind? Do we have a list on the back
> of the main door like they have in restaurant restrooms where we note when
> the equipment was last checked or repaired?
>
> 2. A desktop support tech picks up a PC to bring back to the shop. Should
> we leave a receipt of any sort with the customer to let him or her know who
> picked it up or something?
>
> What do you guys do at your school?
>
> Thanks,
>
> Wendy Worlund
> Manager of Client Services
> UAH - Office of Information Technology
> VBH C14
> (256) 824-2616
> wendy.worlund@uah.edu
> ___________________________________________________ You are subscribed to
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--
Tony Skalski
Systems Administrator
ajs@stolaf.edu
507-786-3227
St. Olaf College
Information Technology
1510 St. Olaf Avenue
Northfield, MN 55057-1097
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<div dir=3D"ltr">We have a 1/2 sheet of paper that we leave behind when we =
pull a piece of equipment. It includes the asset number of the item removed=
as well as contact information.<div><br></div><div>If we don't, our ev=
er mindful custodial staff will call us to let us know that a computer is m=
issing.<div><br></div><div>ajs</div></div></div><div class=3D"gmail_extra">=
<br><div class=3D"gmail_quote">On Tue, May 23, 2017 at 10:21 AM, Wendy Worl=
und <span dir=3D"ltr"><<a href=3D"mailto:wendy.worlund@uah.edu" target=
=3D"_blank">wendy.worlund@uah.edu</a>></span> wrote:<br><blockquote clas=
s=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;pad=
ding-left:1ex"><div dir=3D"ltr">Hello,<div>We're struggling with an iss=
ue that's primarily related to the Classroom AV world in which faculty =
aren't made aware that IT came by and fixed an issue or have a part on =
order. While my boss is trying to find a solution for that, he's also t=
hinking maybe desktop support techs need to take something with them in the=
field to leave behind. What do you do?</div><div><br></div><div>Examples:<=
/div><div>1. One admin assistant in History lets us know that a projector i=
n Main Building Room 400 is malfunctioning. While it's down, several fa=
culty members use the room and sometimes have to move to another room tempo=
rarily. We followed up with the admin assistant who let us know of the erro=
r, but how can we let the other faculty know that they can use the room aga=
in? Do we leave a sticker or note behind? Do we have a list on the back of =
the main door like they have in restaurant restrooms where we note when the=
equipment was last checked or repaired?</div><div><br></div><div>2. A desk=
top support tech picks up a PC to bring back to the shop. Should we leave a=
receipt of any sort with the customer to let him or her know who picked it=
up or something?</div><div><br></div><div>What do you guys do at your scho=
ol?</div><div><br></div><div>Thanks,</div><div><br></div><div><div><div cla=
ss=3D"m_-5002840892240139447gmail_signature" data-smartmail=3D"gmail_signat=
ure"><div dir=3D"ltr"><div><div dir=3D"ltr">Wendy Worlund<br>Manager of Cli=
ent Services<br>UAH - Office of Information Technology<br>VBH C14<br><a hre=
f=3D"tel:(256)%20824-2616" value=3D"+12568242616" target=3D"_blank">(256) 8=
24-2616</a><br><a href=3D"mailto:wendy.worlund@uah.edu" target=3D"_blank">w=
endy.worlund@uah.edu</a></div></div></div></div></div>
</div></div>
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______________________________<wbr>_____________________
</p></blockquote></div><br><br clear=3D"all"><div><br></div>-- <br><div cla=
ss=3D"gmail_signature" data-smartmail=3D"gmail_signature"><div dir=3D"ltr">=
Tony Skalski<br>Systems Administrator<br><a href=3D"mailto:ajs@stolaf.edu" =
target=3D"_blank">ajs@stolaf.edu</a><br>507-786-3227<br>St. Olaf College<br=
>Information Technology<br>1510 St. Olaf Avenue<br>Northfield, MN =C2=A0 =
=C2=A055057-1097<br><div><div><br></div></div></div></div>
</div>
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