[27298] in resnet
Re: Remote support software
daemon@ATHENA.MIT.EDU (Ward, Sean)
Wed Feb 15 15:02:12 2012
X-Barracuda-Envelope-From: sward@bellarmine.edu
Content-Language: en-US
Content-Type: multipart/alternative; boundary="_000_C83AE047A84D1E48BA389A807144246951516E63BUEXbellarminee_"
MIME-Version: 1.0
Message-ID: <C83AE047A84D1E48BA389A807144246951516E63@BUEX.bellarmine.edu>
Date: Wed, 15 Feb 2012 19:47:37 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Ward, Sean" <sward@bellarmine.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <72CC62976509634280B321EFDB725F92888395BE@Mail2.CalBaptist.local>
--_000_C83AE047A84D1E48BA389A807144246951516E63BUEXbellarminee_
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
We use TeamViewer at Bellarmine University and it works great for what we n=
eed it for. We try to keep an up-to-date list of computers-to-TeamViewer I=
Ds, which improves support of our lab and instructor machines, as TV is set=
to automatically run at startup along with having a global password. We a=
lso have it on our fac-staff computers, but they need to implicitly start i=
t as well as allow us to connect, using either the newly generated password=
or the global one. As we know where the registry setting is, we can creat=
e a new password, get the new registry key and then push it out through SCC=
M.
It's nice that it works both on and off campus, so even if someone is at a =
conference, as long as they have an Internet connection, we can help them o=
ut. It's also nice when we need to install software, as our public/lab net=
work cannot be remoted into from the private network.
Sean
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Richard D=
avis
Sent: Wednesday, February 08, 2012 18:56
To: RESNET-L@LISTSERV.ND.EDU
Subject: Remote support software
Is anyone out there using remote support software such as Bomgar, TeamViewe=
r, LogMeIn? How is it working for you?
Richard Davis
Lead Customer Support Technician
California Baptist University
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
To subscribe, unsubscribe or search the archives, go to http://LISTSERV.ND.=
EDU/archives/resnet-l.html ________________________________________________=
___
___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
--_000_C83AE047A84D1E48BA389A807144246951516E63BUEXbellarminee_
Content-Type: text/html; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
<html xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-micr=
osoft-com:office:office" xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" xmlns=3D"http:=
//www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dus-ascii"=
>
<meta name=3D"Generator" content=3D"Microsoft Word 14 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:SimSun;
panose-1:2 1 6 0 3 1 1 1 1 1;}
@font-face
{font-family:SimSun;
panose-1:2 1 6 0 3 1 1 1 1 1;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:"\@SimSun";
panose-1:2 1 6 0 3 1 1 1 1 1;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
span.EmailStyle17
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext=3D"edit">
<o:idmap v:ext=3D"edit" data=3D"1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=3D"EN-US" link=3D"blue" vlink=3D"purple">
<div class=3D"WordSection1">
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">We use TeamViewer at B=
ellarmine University and it works great for what we need it for. We t=
ry to keep an up-to-date list of computers-to-TeamViewer IDs, which improve=
s support of our lab and instructor machines,
as TV is set to automatically run at startup along with having a global pa=
ssword. We also have it on our fac-staff computers, but they need to =
implicitly start it as well as allow us to connect, using either the newly =
generated password or the global one.
As we know where the registry setting is, we can create a new password, ge=
t the new registry key and then push it out through SCCM.<o:p></o:p></span>=
</p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">It’s nice that i=
t works both on and off campus, so even if someone is at a conference, as l=
ong as they have an Internet connection, we can help them out. ItR=
17;s also nice when we need to install software, as our
public/lab network cannot be remoted into from the private network.<o:p></=
o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></spa=
n></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Sean<o:p></o:p></span>=
</p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"><o:p> </o:p></spa=
n></p>
<div>
<div style=3D"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in =
0in 0in">
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:"=
;Tahoma","sans-serif"">From:</span></b><span style=3D"font-s=
ize:10.0pt;font-family:"Tahoma","sans-serif""> Resnet F=
orum [mailto:RESNET-L@LISTSERV.ND.EDU]
<b>On Behalf Of </b>Richard Davis<br>
<b>Sent:</b> Wednesday, February 08, 2012 18:56<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> Remote support software<o:p></o:p></span></p>
</div>
</div>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">Is anyone out there using remote support software su=
ch as Bomgar, TeamViewer, LogMeIn? How is it working for you?<o:p></o:p></p=
>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">Richard Davis <o:p></o:p></p=
>
<p class=3D"MsoNormal">Lead Customer Support Technician<o:p></o:p></p>
<p class=3D"MsoNormal">California Baptist University<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:"Ti=
mes New Roman","serif"">____________________________________=
_______________ You are subscribed to the ResNet-L mailing list.
<o:p></o:p></span></p>
<p>To subscribe, unsubscribe or search the archives, go to <a href=3D"http:=
//LISTSERV.ND.EDU/archives/resnet-l.html">
http://LISTSERV.ND.EDU/archives/resnet-l.html</a> _________________________=
__________________________
<o:p></o:p></p>
</div>
</body>
</html>
___________________________________________________
You are subscribed to the ResNet-L mailing list.
<p>
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
--_000_C83AE047A84D1E48BA389A807144246951516E63BUEXbellarminee_--
