[27285] in resnet
Re: Remote support software
daemon@ATHENA.MIT.EDU (Warren, Karen)
Fri Feb 10 09:33:46 2012
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Message-ID: <5EFB2BE6B64AAD4298F6BCFBF05BFE933D6EBC20@exchangewes7.wesad.wesleyan.edu>
Date: Fri, 10 Feb 2012 14:33:30 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Warren, Karen" <kwarren@wesleyan.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <B3C0241889401F4AB97A55E980BABBA00134590AB4B0@EXV01.wcu.edu>
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We found a very low cost cross platform tool called Screen Connect. Love it=
. No bells and whistles. No reporting. We wanted something stripped down =
and did not have those requirements. I encourage you to take a look if you=
don't have complex requirements and want an easy to use tool.
Feel free to contact me off list for more info.
Karen Warren
Director of User and Technical Services
Wesleyan University
Middletown, CT 06459
kwarren@wesleyan.edu
________________________________
From: Resnet Forum [RESNET-L@LISTSERV.ND.EDU] on behalf of Andy Voelker [av=
oelker@email.wcu.edu]
Sent: Thursday, February 09, 2012 1:31 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Re: Remote support software
+1 for Bomgar. The support and sales teams are fantastic too.
-- Andy Voelker
Manager of Student Computing in the Technology Commons
Western Carolina University
Be sure to check out the WCU TechTips Podcast at http://www.youtube.com/Wes=
ternCarolinaU!!
Check the status of your IT requests at any time at http://help.wcu.edu/ !
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Richard D=
avis
Sent: Wednesday, February 08, 2012 6:56 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Remote support software
Is anyone out there using remote support software such as Bomgar, TeamViewe=
r, LogMeIn? How is it working for you?
Richard Davis
Lead Customer Support Technician
California Baptist University
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">
<div style=3D"direction: ltr;font-family: Tahoma;color: #000000;font-size: =
10pt;">We found a very low cost cross platform tool called Screen Connect. =
Love it. No bells and whistles. No reporting. We wanted somethi=
ng stripped down and did not have those requirements.
I encourage you to take a look if you don't have complex requirement=
s and want an easy to use tool.
<div><br>
</div>
<div>Feel free to contact me off list for more info. <br>
<div><br>
<div style=3D"font-family:Tahoma; font-size:13px">
<div style=3D"font-family:Tahoma; font-size:13px"><font class=3D"Apple-styl=
e-span" face=3D"Verdana" size=3D"1"><br>
</font></div>
<div style=3D"font-family:Tahoma; font-size:13px"><font class=3D"Apple-styl=
e-span" face=3D"Verdana" size=3D"1">Karen Warren</font>
<div><font class=3D"Apple-style-span" face=3D"Verdana" size=3D"1">Director =
of User and Technical Services</font></div>
<div><font class=3D"Apple-style-span" face=3D"Verdana" size=3D"1">Wesleyan =
University</font></div>
<div><font class=3D"Apple-style-span" face=3D"Verdana" size=3D"1">Middletow=
n, CT 06459</font></div>
<div><font class=3D"Apple-style-span" face=3D"Verdana" size=3D"1">kwarren@w=
esleyan.edu</font></div>
<div><br>
</div>
<div><br>
</div>
</div>
</div>
</div>
<div style=3D"font-family: Times New Roman; color: #000000; font-size: 16px=
">
<hr tabindex=3D"-1">
<div id=3D"divRpF981886" style=3D"direction: ltr; "><font face=3D"Tahoma" s=
ize=3D"2" color=3D"#000000"><b>From:</b> Resnet Forum [RESNET-L@LISTSERV.ND=
.EDU] on behalf of Andy Voelker [avoelker@email.wcu.edu]<br>
<b>Sent:</b> Thursday, February 09, 2012 1:31 PM<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> Re: Remote support software<br>
</font><br>
</div>
<div></div>
<div>
<div class=3D"WordSection1">
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">+1 for Bomgar.&nbs=
p; The support and sales teams are fantastic too.</span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> </span></p>
<div>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">-- Andy Voelker</span>=
</p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Manager of Student Com=
puting in the Technology Commons</span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Western Carolina Unive=
rsity</span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Be sure to check out t=
he WCU TechTips Podcast at
<a href=3D"http://www.youtube.com/WesternCarolinaU" target=3D"_blank">http:=
//www.youtube.com/WesternCarolinaU</a>!!</span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D">Check the status of yo=
ur IT requests at any time at
<a href=3D"http://help.wcu.edu/" target=3D"_blank">http://help.wcu.edu/</a>=
!</span></p>
</div>
<p class=3D"MsoNormal"><span style=3D"color:#1F497D"> </span></p>
<div>
<div style=3D"border:none; border-top:solid #B5C4DF 1.0pt; padding:3.0pt 0i=
n 0in 0in">
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt; font-family:&quo=
t;Tahoma","sans-serif"">From:</span></b><span style=3D"font-=
size:10.0pt; font-family:"Tahoma","sans-serif""> Resnet=
Forum [mailto:RESNET-L@LISTSERV.ND.EDU]
<b>On Behalf Of </b>Richard Davis<br>
<b>Sent:</b> Wednesday, February 08, 2012 6:56 PM<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> Remote support software</span></p>
</div>
</div>
<p class=3D"MsoNormal"> </p>
<p class=3D"MsoNormal">Is anyone out there using remote support software su=
ch as Bomgar, TeamViewer, LogMeIn? How is it working for you?</p>
<p class=3D"MsoNormal"> </p>
<p class=3D"MsoNormal">Richard Davis </p>
<p class=3D"MsoNormal">Lead Customer Support Technician</p>
<p class=3D"MsoNormal">California Baptist University</p>
<p class=3D"MsoNormal"> </p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt; font-family:"T=
imes New Roman","serif"">___________________________________=
________________ You are subscribed to the ResNet-L mailing list.
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http://LISTSERV.ND.EDU/archives/resnet-l.html</a> _________________________=
__________________________
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