[69742] in North American Network Operators' Group
Re: Microsoft XP SP2 (was Re: Lazy network operators - NOT)
daemon@ATHENA.MIT.EDU (John Osmon)
Mon Apr 19 15:20:15 2004
Date: Mon, 19 Apr 2004 13:34:37 -0600
From: John Osmon <josmon@rigozsaurus.com>
To: nanog@merit.edu
Mail-Followup-To: John Osmon <josmon@rufus.rigozsaurus.com>,
nanog@merit.edu
In-Reply-To: <Pine.LNX.4.44.0404191150560.15424-100000@sasami.anime.net>
Errors-To: owner-nanog-outgoing@merit.edu
On Mon, Apr 19, 2004 at 12:03:32PM -0700, Dan Hollis wrote:
>
> On Mon, 19 Apr 2004, Jeff Shultz, WIllamette Valley Internet wrote:
> > ** Reply to message from Drew Weaver <drew.weaver@thenap.com> on Mon, 19 Apr 2004 13:42:53 -0400
[...notification of the...]
> > > average home Dial-Up users who were infected with various malicious agents
> > > (I.e. Nimda, et cetera) and we actually contacted those users, to let them
> > > know and again we were met with more hostility.
> > You definitely don't have our customers then. Our usually appreciate
> > being told that their systems are screwed up.
>
> He's right.
>
> Most customers get defensive/hostile when you tell them there's something
> wrong with their system.
For what it's worth, our (dial-up and DSL) customers have generally
act thankful when contact them about the problems their machines
are causing.
I guess nothing changes -- the world is full of people. :-)
